Outsourcing processes to the Philippines is proven to be remunerative both to small and big businesses. As a key player in the BPO industry, international companies find Philippines the best off-shore location for outsourcing their services. They enjoy a great deal of low costing, top-rated manpower, and government incentives in the Philippines. The industry is projected to reach a strong $40 to $55 billion income by 2020 which makes it more attractive to businesses looking for an outsourcing destination.
What are the most common services outsourced to the Philippines?
1. Customer Support
Call centres make up almost 50% of BPO in the Philippines. Dubbed as the Call Center Capital of the World, the Philippines is definitely the top hub for your customer service needs. At a very affordable cost, you get English-proficient agents who provide world-class phone support to your customers. With their quality work and low operational costs, outsourcing phone support to the Philippines poses less risks than other countries.
2. Technical Support
Outsourcing IT-related services is also very common in the Philippines. Some of the IT functions off-shored to the Philippines are software development, software maintenance, help desk, data centres, IT infrastructure and systems integration. The IT-BPO industry is predicted to bloom as it continuously receives massive support from the government. With the partnership of the Department of Internet Technology and Department of Education, trainings for IT-related skills are integrated into the curriculum as early as grade 11.
Telemarketing is one of the most profitable business processes in the Philippines. Filipino telemarketers are proven to be smart and quick in building rapport with customers. Being friendly (without losing their professionalism!) is a breeze for Filipinos. Business owners can be confident that their superb interpersonal skills always translate to high sales and profit.
Finance functions include general accounting, bookkeeping, payroll and other billing services. It has become practical for companies to outsource such functions because outsourcing is relatively cheaper, and their in-house employees can focus more on core responsibilities for the business.
5. Content Creation
With digital marketing continuing to grow, content creation is very vital. Filipinos are known for their near-native English proficiency which makes them good hires for content writers. Not only are they fluent, but they are well-versed when it comes to western culture and media. Their heavy exposure to the western lifestyle is a strong advantage when it comes to planning content creation. Filipino writers can turn over great content which can be passed off as a piece written by a native speaker.
With its persistent annual growth of 9%, Philippine outsourcing industry is set to be even bigger in the coming years. Companies looking for outsource locations should seriously consider the Philippines. Whether it be customer service, IT support or creative services, it is guaranteed that your offshoring efforts will bear great results.